Premium Support

Personalized High Quality Support for Premium Customers


This is the most personalized and high quality customer support service for our most valuable and committed partners. This service is available by invitation only.

Scope:

  • Dedicated Account Manager
  • Dedicated Support Engineer to manage all your support needs
  • Email requests directly to dedicated Support Engineer
  • Phone callback support
  • Software upgrades
  • Full access to Ahsay™ Help Centre knowledge base
  • Remote troubleshooting (by appointment)
  • Weekend target response time of 24 hours
  • 8 x 5, with target response time of 24 hours for high and critical issues